ESIC Hospitals
ESIC Hospital, Okhla
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Citizen-charter
CITIZEN’S CHARTER
ABOUT THE EMPLOYEES’ STATE INSURANCE SCHEME
The promulgation of Employees' State Insurance Act, 1948(ESI Act), by the Parliament was the first major legislation on social Security for workers in independent India. It was a time when the industry was still in a nascent stage and the country was heavily dependent on an assortment of imported goods from the developed or fast developing countries. The deployment of manpower in manufacturing processes was limited to a few select industries such as jute, textile, chemicals etc. The legislation on creation and development of a fool proof multi-dimensional Social Security system, when the country's economy was in a very fledgling state was obviously a remarkable gesture towards the socio economic amelioration of a workface though limited in number and geographic distribution. India, notwithstanding, thus, took the lead in providing organized social protection to the working class through statutory provisions.The ESI Act 1948 encompasses certain health related eventualities that the workers are generally exposed to; such as sickness, maternity, temporary or permanent disablement, Occupational disease or death due to employment injury, resulting in loss of wages or earning capacity-total or partial. Social security provision made in the Act to counterbalance or negate the resulting physical or financial distress in such contingencies, are thus, aimed at upholding human dignity in times of crises through protection from deprivation, destitution and social degradation while enabling the society the retention and continuity of a socially useful and productive manpower.
HISTORY OF THE SCHEME
The scheme was inaugurated in Kanpur on 24th February 1952 (ESIC Day) by then Prime Minister Pandit Jawahar Lal Nehru. The venue was the Brijender Swarup Park, Kanpur and Panditji addressed a 70,000 strong gathering in Hindi in the presence of Pt.Gobind Ballabh Pant, Chief Minister Uttar Pradesh; Babu Jagjivan Ram, Union Labour Minister; Raj Kumari Amrit Kaur, Union Health Minister; Sh. Chandrabhan Gupt, Union Food Minister and Dr. C. L. Katial, the first Director General of ESIC.
The scheme was simultaneously launched at Delhi as well and the initial coverage for both the centres was 1,20,000 employees. Our first prime Minister was the first honorary insured person of the Scheme and the declaration form bearing his signature is a prized possession of the Corporation. It is important to mention here that it blossomed as the first social security scheme in 1944, when the Govt. of the day was still British.The first document on social insurance was "Report on Health Insurance" submitted to the Tripartite Labour Conference, headed by Prof. B.P.Adarkar, an eminent scholar and visionary. The Report was acclaimed as a worthy document and forerunner of the social security scheme in India and Prof. Adarkar was acknowledged as "Chhota Beveridge" by none other than Sardar Vallabhbhai Patel. Sir, William Beveridge, as all know, was one of the high priests of social insurance. The report was accepted and Prof. Adarkar continued to be actively associated with it till 1946. On his disassociation he strongly advocated management of the Scheme by an expert from ILO. In 1948 Dr. C.L.Katial, an eminent Indian doctor from London took over as the 1st Director General of ESIC and he steered the affairs of the fledgling Scheme till 1953.
Since the red letter day of 24th February in the annals of social security in India, there has been no looking back. A lighted lamp which is the logo of ESIC truly symbolises the spirit of the Scheme, lighting up lives of innumerable families of workers by replacing despair with hope and providing help in times of distress, both physical and financial.
विज़न वक्तव्य / VISION STATEMENT
WE RESOLVE TO MAINTAIN OUR STATUS AS AN INSTITUTION OF HIGH QUALITY CARE AND PROPEL THIS HOSPITAL TO A HIGHER ORBIT OF EXCELLENCE IN TERTIARY AND SUPER SPECIALTY CARE AMONGST THE EMPLOYEES’ STATE INSURANCE CORPORATION HOSPITALS.
मिशन वक्तव्य / MISSION STATEMENT
TO PROVIDE HOLISTIC MEDICAL BENEFIT TO THE BENEFICIARIES OF THE EMPLOYEES STATE INSURANCE SCHEME AND DELIVER QUALITY CARE WITH EMPATHY.
पात्रता / ENTITLEMENT
SERVICES AVAILABLE IN THE HOSPITAL ARE PART OF THE MEDCAL BENEFIT UNDER THE EMPLOYEES STATE INSURANCE SCHEME.
NO CHARGES ARE TO BE PAID IN THE HOSPITAL
About the hospital
ESIC Hospital, Okhla (An ISO: 9001:2015 Certified Hospital), is a 350-bed Hospital of the Employees’ State Insurance Corporation, Ministry of Labour and Employment, Government of India. It is situated in the midst of the largest industrial belt of Delhi and provides comprehensive preventive and secondary curative medical care to approximately 6 Lakh 30 thousand IP families in central; south region of Delhi NCR. (catering to approximately half the beneficiaries of Delhi). It is part of a vast network of hospitals providing the best medical facilities available under one roof with a dedicated and compassionate team of Doctors, Nurses and Paramedics. This Hospital was commissioned on 13 May 1999 as a 100 bed facility and later sanctioned bed strength of 250. Present operational bed strength is 350 Beds (being upgraded to 500 beds A total of 6 dispensaries are attached to the hospital. These are Tigri, Mehrauli, Modi Mill, Jungpura, Kalkaji and Factory Road.
ACCESSIBILITY
Located along the main Shri Maa Anandmayee Marg, adjacent to the DTC Central Workshop, the Hospital is well connected. The Nearest Metro station is Govindpuri (4.0 Kms). The Hospital is easily accessible and well connected through buses auto rickshaws and Gramin Sewa carriages.
Directional signboards for various departments and facilities are displayed at the Main entrance as well as in the Main OPD Block and other strategic locations throughout the Hospital.
Registration and Admission Counters and a dedicated Enquiry Counter (MAY I HELP YOU Desk) is located at centralized location in the Hospital near the Emergency department and Main Registration Area.
HOSPITAL LAYOUT
The hospital premises cover an area of approximately 6.870 acres
The Hospital Building:
The Hospital is currently functioning both in the Old Building and the New Building.
- The Old Building block also contains Medicine OPD, Eye OPD, Orthopedic OPD, Laboratory, Radiology, Physiotherapy and Sample Collection Area for the Laboratory.
- Support services like the Kitchen, CSSD, and Laundry & Non-Medical Store are situated in the basement. Renovation of the Kitchen, CSSD & Laundry has been completed.
The New Building is a marvel of modern architecture with all the latest amenities. It encompasses a lush green horticultural area, which is soothing to the eyes of visitors and enhances the beauty of hospital. The wall paintings on the peripheral walls give a very pleasing look to the hospital. The building is centrally air-conditioned. It incorporates features to achieve the highest standards of fire safety.
The Facility on the 3rd and 4th Floors is equipped for smooth functioning of OPDs and crowd management. This enhances the overall patient experience in our hospital.
The Wards on the 1st, 4th, 5th, 6th and 7th Floors are spacious, with nursing call bell system installed on every patient bed and large lobby areas for the patient’s attendants/ visitors. Five wards are presently operational on these floors. The Medical Store is situated on the 2nd floor.
The Casualty is also situated on the Ground Floor of the New Building whereas the Labor Room Complex is on the 1st Floor. ICU and New OT Block are on the First and Second Floors respectively. The Pharmacy is working on the Ground Floor in Casualty.
The Administration Wing is presently located on the 8th Floor of the New Building Block.
An advanced liquid oxygen facility is operational. The new Manifold Gas Pipeline system is in place and functional in available areas. Oxygen supply for the whole hospital is through a large capacity (6.8 KL) Liquid Medical Oxygen vessel. An Oxygen Generating Plant is also available as part of the PM Cares Fund.
The building when completed will have ten state of the art OTs. The Nursery, NICU and ICU are now fully functional. The hospital plan also includes an ETP/STP plant as part of hospital’s constant effort to maintain and protect the environment.
Emergency Department
Emergency services are provided round the clock. The following specialties/facilities function in the Casualty at all times. Doctors are available on floor duty/ call duty in the various specialties.
- Medicine
- Surgery
- Pulmonary Medicine
- Gynaecology& Obstetrics and Labour room
- Orthopaedics with plaster facilities
- Paediatrics and Nursery services
- Operation theatre with Recovery
- ENT
- Ophthalmology
- Cardiology
- Oncology
- Blood Bank (tie up)
- Radiology
- Laboratory
- ECG
- Ambulance
Out Patient/In Patient Treatment
Allopathy/Modern system of medicine
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- Medicine
- Surgery
- ENT
- Ophthalmology
- Pulmonary Medicine
- Gynaecology& Obstetrics
- Orthopaedics
- Dermatology
- HIV counselling
- Dentistry
- Psychiatry
- Paediatrics
- Anaesthesia
- Radiology
- Laboratory
- Echocardiography
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- AYUSH
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- Ayurveda
- Homeopathy
- Yoga
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Super-specialties
- Plastic Surgery
- Urology
- Cardiology
- Chemotherapy Unit
Other Facilities
Physiotherapy & Occupational therapy
HIV support services
Pharmacy
Family Welfare
Immunization
Injection Room
Dressing Room
Central sample collection Centre
Medical Record Section
Support Services
Kitchen
Medical Store/material management services, maintenance services of equipment.
Non-Medical Store
CSSD
Laundry
Manifold services—Medical gas, O2, N2O, Centralized suction.
Utility Services
Housekeeping services.
Hospital security services.
Repair and Maintenance services.
Waste Disposal services.
Communication services (EPBAX/Telephone)
Mortuary
CCTVs
ADMINISTRATION:
The Hospital is managed by a well trained and experienced team headed by the Medical Superintendent. There is one deputy Medical Superintendent to look after the day to day work of the Hospital. The Medical Superintendent is also assisted by an Assistant Nursing Superintendent, a Deputy Director (Finance), Deputy Director (General) and Assistant Director (Administration). The functioning of each specialty is being looked after by the concerned Head of the Department.
LOCATION OF HOSPITAL FACILITIES
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BLOCK A1 |
BLOCK B |
BLOCK A2 |
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BASEMENT 1 |
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HVAC |
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LOWER GROUND |
LOWER GROUND |
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HELP DESK |
GENERATOR ROOM |
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REGISTRATION |
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KITCHEN |
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CSSD |
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LAUNDRY |
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NON MEDICAL STORE |
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GROUND FLOOR |
GROUND FLOOR |
GROUND FLOOR |
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ORTOPEDICS |
GYNAE OPD |
CASUALTY |
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RADIOLOGY |
PEDIATRIC OPD |
ONCOLOGY OPD |
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LAB COLLECTION |
MREEDICAL RECORDS |
CHEMOTHERAPY |
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PLASTER ROOM |
HOMEOPATHY PHARMACY |
EMERGENCY LAB |
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ICDC |
NIURSING OFFICE |
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PHYSIOTHERAPY |
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FIRST FLOOR |
FIRST FLOOR |
FIRST FLOOR |
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BIOCHEMISTRY LAB |
FEMALE WARD |
LABOUR ROOM |
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DERMATOLOGY |
AYURVEDA PHARMACY |
ICU |
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MEDICINE OPD |
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NICU |
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EYE OPD |
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AUDIOMETRY ROOM |
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DOTS CENTRE |
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SECOND FLOOR |
SECOND FLOOR |
SECOND FLOOR |
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PATHOLOGY LAB |
MEDICAL STORES |
OPERATION THEATRES |
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IT ROOM |
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RECOVERY ROOM |
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GOLDEN JUBILEE HALL |
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THIRD FLOOR |
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SURGERY OPD |
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ENT OPD |
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DENTAL OPD |
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CARDIOLOGY |
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ECHOCARDIGRAPHY ROOM |
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CHEST OPD |
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AYURVEDA OPD |
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HOMEOPATHY OPD |
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YOGA FACILITY |
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FOURTH FLOOR |
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SURGERY WARD |
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FIFITH FLOOR |
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WARD |
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SIXTH FLOOR |
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WARD |
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SEVENTH FLOOR |
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WARD |
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EIGHTH FLOOR |
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ADMINISTRATIVE BLOCK |
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STAFFING:
The Hospital is well staffed with highly qualified Specialist Doctors, Senior Residents, Junior Residents, Nursing Officers, Technologists and Paramedical personnel. Doctor wear white apron and Nurses & Para-Medical staff wear uniform. All staff members wear name badge and identity Cards
GENERAL INFORMATION:
Number of Beds: Sanctioned 500. Presently Operational 350
BED DISTRIBUTION OF TH HOSPITAL
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s. No |
Floor Location |
Department |
Number Of beds |
Total beds on floor |
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1 |
Ground Floor |
Casualty |
05 |
13 |
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Oncology Day Care |
08 |
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2 |
First Floor |
ICU |
10 |
46 |
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NICU |
12 |
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Labour Room |
24 |
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3 |
First (1st) Gynae Ward |
Gynae and Obstetrics |
54 + 08 HDU |
62 |
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Fourth Floor Ward |
Paediatrics |
26 + 04 HDU |
56 |
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Orthopedics |
24 + 02 HDU |
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5 |
Fifth (5th) Floor Surgery Ward |
Male |
26 + 01 HDU |
58 |
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Female |
26 + 01 HDU |
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Urology |
02 |
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Staff/Isolation |
02 |
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6 |
Sixth (6th) Floor Common Ward |
Chest |
14 + 04 HDU |
58 |
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Palliative Care |
08 |
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Skin |
04 |
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Eye |
08 + 02 HDU |
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ENT |
08 + 02 HDU |
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Psychiatry |
04 |
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Pooled Bed |
04 |
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7 |
Seventh (7th) Medicine Ward |
Medicine |
20 Female + 04 HDU |
51 |
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20 Male + 04 HDU |
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Cardiology |
02 |
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Infected/Isolation |
01 |
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8 |
Covid Beds |
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06 |
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Total Beds |
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350 |
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9 |
Pooled Beds |
Casualty |
15 |
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Recovery |
10 |
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STANDARDS FOR SERVICE:
This is a Secondary Care General Hospital exclusively meant for ESI card holders (Insured Persons and their dependents).
However in case of Emergency Non-ESI (general public) patients are also attended.
It is our endeavor to provide prompt and courteous attention and care to all our beneficiaries.
ACCIDENT AND EMERGENCY SERVICES:
Timing 24 hours, all 365 days.
Number of beds: 20
Besides Main Emergency Service there is separate emergency for Pediatrics, Gynaecology & Obstetrics in their respective Departments.
Emergency Laboratory facility, ECG, Radiology and Plaster-room facility is available within the Emergency Block.
Casualty Medical Officer and Resident doctors are available round the clock.
Duty Doctor along with Resident is available round the clock in Major specialties viz, Medicine, Surgery, Orthopaedics, Pulmonary Medicine, Anaesthesia, Paediatrics, Gynaecology & Obstetrics).
Specialists are available on Call in EYE and ENT (Ear, Nose& Throat) Departments.
Specialists in various specialties are available from 9 AM to 4 PM and thereafter on Call.
Emergency cases are promptly attended on high priority basis.
In all serious cases, treatment/management get priority over paper work like registration of Medico-legal formalities.
Emergency Operation Theatre is available for prompt emergency surgery,
Assistance is available at the entrance of Emergency Department for patients as well as their attendants.
Helpline Number is functional round the clock.
Police Officers respond promptly round the clock to help CMO in Medico-Legal cases and to maintain law and order within the campus.
OUT PATIENT DEPARTMENTS:
Registration Timings: 8:30 am to 1:00 pm. (Mon to Fri)
8:30 am to 12-00 noon (Saturdays)
- Every out-patient seeking treatment at the hospital is registered on production of a referral cum treatment slip issued by respective Dispensary with proper Insurance number for examination, investigation and treatment by the concerned specialty.
- Sufficient number of benches is provided outside every room in OPD.
- All disciplines in OPD have a separate Help Desk and a nursing orderly to help the patients for providing investigation reports and to guide them to their respective rooms.
- Name of attending Doctor is displayed outside each room in OPD.
- Name of the discipline in displayed on a large board within OPD.
- Senior Citizens are provided registration on priority basis through a separate queue.
- Well Baby Clinic is conducted on every Wednesday
- Immunizations are provided daily to the babies.
- Family Welfare services - like contraceptive, IUD and sterilization services are provided daily to promote small family norms. These facilities are open to all citizens.
OUT PATIENT DEPARTMENTS WITH SPECIAL CLINICS:
Department of Medicine:
- Fever Clinic
Department of Pulmonary Medicine
- TB Control Program
- Asthma Clinic
Department of General Surgery
- NSV Clinic
- Geriatric Clinic
Department of Obstetrics & Gynecology
- Family Planning
- Immunization
Department of Pediatrics
- Pediatric Chest Clinic
- Pediatric Asthma clinic
- Well Baby Clinic
Department of Orthopedics
Special Joint Clinic
Department of Dermatology (Skin)
- STD Clinic
- Leprosy diagnosis Clinic
Department of Ayurveda
-Infertility Clinic
Department of Homeopathy
-Infertility Clinic
IN DOOR TREATMENT:
Patients are admitted for Indoor treatment from OPD and Emergency through a Centralized Admission-cum-Enquiry Counter.
Medicines and diet is provided to all indoor patients.
Attendant Pass is provided to serious patients.
Visitors are allowed only at notified hours
Hospital has got arrangement to get super specialty investigations conducted from empanelled institutions.
INDOOR SERVICES (5 WARDS) WITH SUPPORT SERVICES
Admission Counter
Kitchen
Laundry
CSSD
Laboratory
Other related services
Fire-fighting services
Public address system
Boiler Services
Residential; campus.
Regular CMEs
Vasectomy Camps
Mobile Wellness Van
RADIOLOGY
Imaging Services:-
- X-ray
- Ultrasound
- Color Doppler
OPD Radiology Services - 9.00 am to 4 pm (Mon to Fri)
9.00 am to 1 pm (Saturday)
Radiology Registration – 8-30 am to 12-30 pm (Mon to Fri)
- 8.30 am to 12.00 Noon (Saturdays)
Emergency Radiology Services are available round the clock, all days throughout the year
REPORTS ARE AVAILABLE ON THE THIRD WORKING DAY AFTER INVESTIGATION.
LABORATORY:
Timings: 9 am to 4 pm daily.
Collection time: 8.30 to 11.30 am (Mon—Fri)
8.30 to 11.00 am (Saturdays)
Lab Investigations:
- Histopathology
- Cytology
- Hematology
- Clinical Pathology
- Serology
- Bio-chemistry
- Few Microbiological Test
A centralized collection facility for various investigations is located within the OPD Block in Room No. 28(Old Building)
Reports are made available within the shortest possible Turn Around Time.
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जैव रसायन विभाग ईएसआईसी अस्पताल, ओखला-1, नई दिल्ली- 20 BIOCHEMISTRY DEPARTMENT ESIC HOSPITAL, OKHLA-1, NEW DELHI - 20
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परीक्षण TEST |
रिपोर्ट प्राप्त करने का समय/ TAT |
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1 |
आईपीडी रोगी - सभी नियमित परीक्षण IPD patient – All routine tests |
उसी दिन Same day |
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2 |
ओपीडी रोगी - सभी नियमित परीक्षण OPD Patient- All routine tests |
24 से 48 घंटे 24 to 48 hours |
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3 |
तत्काल परीक्षण Urgent Test
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1 से 2 घंटे 1 to 2 Hours |
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4 |
TORCH प्रोफाइल जैसे विशेष परीक्षण Special Tests like TORCH Profile |
3 दिन 3 days |
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Sr.no |
परीक्षण Name of Investigation |
रिपोर्ट प्राप्त करने का समय Turnaround time |
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URGENT TESTS |
IPD |
OPD |
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1 |
Bilirubin-Total |
1-2 hours |
5 hours |
2 days |
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2 |
Bilirubin-Direct |
1-2 hours |
5 hours |
2 days |
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3 |
Serum AST |
1-2 hours |
5 hours |
2 days |
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4 |
Serum ALT |
1-2 hours |
5 hours |
2 days |
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5 |
Serum ALP |
1-2 hours |
5 hours |
2 days |
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6 |
Total Protein |
1-2 hours |
5hours |
2 days |
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7 |
Serum albumin |
1-2 hours |
5 hours |
2 days |
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8 |
Serum GGT |
1-2 hours |
5 hours |
2 days |
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9 |
Serum Urea |
1-2 hours |
5 hours |
2 days |
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10 |
Serum Creatinine |
1-2 hours |
5 hours |
2 days |
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11 |
Serum Uric acid |
1-2 hours |
5 hours |
2 days |
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12 |
Serum K+ |
1-2 hours |
5 hours |
2 days |
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13 |
Serum Na+ |
1-2 hours |
5 hours |
2 days |
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14 |
Serum Cl- |
1-2 hours |
5 hours |
2 days |
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15 |
Serum Mg+ |
1-2 hours |
5 hours |
2 days |
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16 |
Protein creatinine ratio(PCR) |
1-2 hours |
5 hours |
2 days |
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17 |
Total Cholesterol |
1-2 hours |
5 hours |
2 days |
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18 |
SerumTriglycerides |
1-2 hours |
5 hours |
2 days |
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19 |
Serum HDL |
1-2 hours |
5 hours |
2 days |
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20 |
Serum LDL |
1-2 hours |
5 hours |
2 days |
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21 |
Glucose-Fasting |
1-2 hours |
5 hours |
2 days |
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22 |
Glucose-Postprandial |
1-2 hours |
5 hours |
2 days |
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23 |
HbA1c |
1-2 hours |
5 hours |
2 days |
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24 |
Glucose-Random |
1-2 hours |
5 hours |
2 days |
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25 |
Oral Glucose ToleranceTest (OGTT) |
1-2 hours |
5 hours |
2 days |
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26 |
Total Calcium |
1-2 hours |
5 hours |
2 days |
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27 |
Inorganic phosphorus |
1-2 hours |
5 hours |
2 days |
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28 |
Serum Amylase |
1-2 hours |
5 hours |
2 days |
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29 |
Serum Lipase |
1-2 hours |
5 hours |
2 days |
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30 |
Serum LDH |
1-2 hours |
5 hours |
2 days |
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31 |
Serum CRP |
1-2 hours |
5 hours |
2 days |
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32 |
Serum Creatine Kinase(CK) |
1-2 hours |
5 hours |
2 days |
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33 |
Adenosine Deaminase |
1-2 hours |
5 hours |
2 days |
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34 |
Pro Calcitonin |
1-2 hours |
5 hours |
2 days |
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35 |
NT proBNP |
30 minutes |
2 hours |
2 days |
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36 |
Troponin I |
30 minutes |
2 hours |
2 hours |
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37 |
D-Dimer |
1 hour |
5 hours |
2 days |
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Profile Test |
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38 |
LiverFunctiontest(LFT)-Bilirubin-T&D,AST,ALT, ALP,T.protein,S.albumin, GGT |
1-2 hours |
5 hours |
2 days |
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39 |
RenalFunctiontest(RFT)-S.urea,S.creatinine,S. uric acid,PCR, |
1-2 hours |
5 hours |
2 days |
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40 |
Lipidprofile-T.cholesterol,S.triglycerides |
1-2 hours |
5 hours |
2 days |
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41 |
Thyroid Profile |
1-2 hours |
5 hours |
2 days |
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42 |
Iron profile |
1-2 hours |
5 hours |
2 days |
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43 |
UrineProtein |
1-2 hours |
5 hours |
2 days |
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44 |
Urine Micro albumin |
1-2 hours |
5 hours |
2 days |
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45 |
TSH |
1-2 hours |
5 hours |
2 days |
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46 |
FT4 |
1-2 hours |
5 hours |
2 days |
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47 |
FT3 |
1-2 hours |
5 hours |
2 days |
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48 |
BETA HCG |
1-2 hours |
5 hours |
2 days |
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49 |
PROLACTIN |
1-2 hours |
5 hours |
2 days |
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50 |
FSH |
1-2 hours |
5 hours |
2 days |
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51 |
LH |
1-2 hours |
5 hours |
2 days |
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52 |
ANTI CCP |
1-2 hours |
5 hours |
2 days |
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53 |
PTH |
1-2 hours |
5 hours |
2 days |
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54 |
CA125 |
1-2 hours |
5 hours |
2 days |
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55 |
CA 15.3 |
1-2 hours |
5 hours |
2 days |
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56 |
CA 19.9 |
1-2 hours |
5 hours |
2 days |
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57 |
Total PSA |
1-2 hours |
5 hours |
2 days |
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58 |
free PSA |
1-2 hours |
5 hours |
2 days |
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59 |
CEA |
1-2 hours |
5 hours |
2 days |
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60 |
AFP |
1-2 hours |
5 hours |
2 days |
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61 |
ANTI TPO |
1-2 hours |
5 hours |
2 days |
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62 |
CK MB |
1 hour |
5 hours |
2 days |
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63 |
Rubella IgM |
5 hours |
72 hours |
3 days |
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64 |
Rubella IgG |
5 hours |
72 hours |
3 days |
|
65 |
Toxo IgG |
5 hours |
72 hours |
3 days |
|
66 |
Toxo IgM |
5 hours |
72 hours |
3 days |
|
67 |
HSV 1/2 IgG |
5 hours |
72 hours |
3 days |
|
68 |
HSV 1/2 IgM |
5 hours |
72 hours |
3 days |
|
69 |
CMV IgG |
5 hours |
72 hours |
3 days |
|
70 |
CMV IgM |
5 hours |
72 hours |
3 days |
BLOOD BANK
A licensed blood bank is located on 3rd floor of new building of the ESI Hospital Basaidarapur, providing blood on replacement basis. It caters to the requirement of this hospital and other ESI hospitals Viz. Jhilmil, NOIDA and Rohini.
There is also a Tie-up arrangement with Empaneled Centers.
This Hospital also provides following services:
- NURSERY with NICU
AYUSH and YOGA CENTRE- is located in the Golden Jubilee Hall on the 2nd floor, providing facilities for staff and beneficiaries on all working days.
PHYSIOTHERAPY & OCCUPATIONAL THERAPY — is available under the supervision of trained staff.
MEDICAL RECORD DEPARTMENT:
Medical Record Department provides services regarding registration, admission and discharges. It also provides services related to Correction letters, Insurance related queries.
Births and deaths in the hospital are reported online to MCD authorities.
SECURITY ARRANGEMENTS:
Various security guards from private agency are stationed at crucial points within the hospital campus.
A Senior Security officer is supervising the security arrangement of the Hospital, besides these senior doctors take round of the hospital after duty hours.
OUTSOURCED SERVICES
- Housekeeping
- Repair and Maintenance
- Security
- Ambulance
- Agency for Nursing and Paramedical Staff
- Horticulture
- Bio Medical Waste
- Canteen
- Super Specialty Tie-up with Private hospitals & Diagnostic Centers
ADDITIONAL ACTIVITIES
- Regular HDC Meetings
- Regular Health Checkup Camps
MISCELLANEOUS FACILITIES:
- Maintenance of the hospital complex is being done by Outsourced Agency
- Infected hospital waste material is disposed off through approved Agency.
- For monitoring of Hospital Infection a Hospital Infection Control Committee has been set up,
- Training — In order to upgrade the skills of various categories of staff, periodic training programs are undertaken.
- Clinical meetings are conducted from time to time.
- Periodic lectures on AIDS awareness as well as other prevalent diseases are held.
- Wheel chairs and Stretchers are available at the gate of Emergency,
- OPD and Wards for transportation of patients.
- Five Lifts are available in the Hospital.
- Two Ambulances are available for transfer of patients seeking referral to other hospitals round the clock.
- There are two stand-by generators to cater to emergency services in case of failure of electric supply.
- RO systems are available at various locations in the Hospital.
- Eating facilities for attendants of the patients and staff are available in the Hospital. Various food items are provided at reasonable cost.
- Air-conditioned mortuary is available for keeping dead bodies.
HOW TO AVAIL HOSPITAL SERVICES
The Employees’ State Insurance Scheme is based on the concept of deduction of contribution by the Employer of the Beneficiary. A Registration e-Pehchan Card is created with the details of the Insured Person and his/her dependent family members. The Card must be printed and certified by the Employer alongwith the Photographs of all beneficiaries. The continuity of the benefits depends on the regular and timely deduction of the contribution and deposition of the same in the ESIC Account.
On many occasions it is noticed that failure to complete any of the above mentioned processes may lead to hindrance in the seamless delivery of Medical Benefits to the beneficiary as he/she is not found with updated documentation. The Common issues of concern are:
- Error in the details of the Insured Person and Family members
- Non-inclusion of the name of any Member of the family.
- Photograph absent or without authentication by the Employer.
- Non deduction or non-deposition of contribution in the ESIC Account.
These may lead to non–entitlement of the Beneficiary at the time of actual need and cause inconvenience.
The Beneficiaries are advised to be aware about the rules and processes of the Scheme. Ensure that all entries in their Cards are updated correctly and regularly check their entitlement status. Any errors must be immediately brought to the notice of the relevant authority and got corrected. This will ensure that they enjoy the benefits of this extraordinary scheme with ease.
REGISTRATION PROCESS
The ESIC Scheme follows the Referral System.
There are various ways of Registration for availing the facilities of the Hospital.
Application Based- The Ask an Appointment Application allows for hassle free booking of appointments and prioritize the visit to the OPD. If Appointed, patients may Check-in and directly approach the OPD.
Traditional Queuing System – The Beneficiary approaches the Registration Counters in OPD/ Casualty and presents the relevant documents related to entitlement.
The Details are verified and patient is registered.
Patient is informed about the location of OPD and the Queue Number. Patient may use the Wheelchairs, stretchers and Lifts if required. Washroom facilities including Divyang Toilets are available.
CONSULTATION FACILITY
Patients are guided to the OPD by the Registration/ Hospital Staff. They are advised to patiently wait for their turn in the Waiting Area of the OPD. Seating arrangements have been made. Patients are guided to the Doctors by the Security Staff.
After Consultation, patients may avail the Diagnostic, Physio-Occupational Therapy, Diet Counseling and Pharmacy facilities as advised.
PROCESS FOR AVAILING DIAGNOSTIC FACILITIES
Patient will be received at the Registration Counter / Front Desk of the Diagnostic Facility.
Patient will present the request form COMPLETELY FILLED in all respects or inform about the Online Request for the investigation.
Registration duty staff will verify the form is completely and correctly filled or check the Online request in the System.
For routine examinations not requiring any preparation, patient will be registered and advised about the examination room and queue number.
For examinations requiring preparation or fasting, patient will be advised proper preparation for the examination.
For patients arriving with preparation or fasting, the same will be verified. Patient will be registered and informed about examination room and queue number.
When patient reaches his/her turn, he/she will be counseled about the investigation and explained the process to be followed. After the investigation, patient will be informed about the availability of the reports. Approved Turn Around Time for all Investigations are prominently displayed in the facility.
Important Information: For Radiological investigations, In case of female patient of child bearing age, i.e. 18-45 yrs, date of Last Menstrual Period will be ascertained to rule out any chance of pregnancy. If patient has any doubt about her pregnancy status, she will be referred back to treating clinician for advice.
If patient expresses confirmation of No chance of pregnancy, the same will be recorded in writing on the request form and got signed by her.
For examinations requiring administration of non-ionic contrast media, either intravenous or intraluminal, patient will be counseled about risks of investigation and necessary preparation. Consent form will be handed over for his understanding. Patient may revisit treating clinician for any clarification.
Date and Time of investigation will be communicated.
When arriving on appointed date, status of preparation, successful bowel movement, fasting status etc (as applicable) will be ascertained.
Status of pregnancy will be reconfirmed. Patient will be informed about examination room and queue number. Patient will be called from assigned examination room.
Patient will enter the Radiation area.
Important Information for HIV Testing - Facility of Pre and Post Investigation Counseling is available at the ICTC Facility.
AVAILING PHARMACY SERVICES
The Hospital strived to ensure that all patients get their medication from the Hospital Pharmacy on their first visit. A well-established Dispensing Mechanism has been established with designated counters, public address systems and seating arrangements. The Medications are prescribed online. Work on Home Delivery of drugs for target beneficiaries is in progress. The system is regularly strengthened to improve the delivery system.
AVAILING PHYSIO-OCCUPATIONAL THERAPY SERVICES
Physio-Occupational therapy is located on the Ground floor of the Old Building Block.
The Physiotherapy department deals with the treatment of disease and disorders by physical means such as Exercise, Mobilization, Manipulation, Traction, Electricity, Magnetism, Heat, Light, Water, Ice, Ultrasound etc. It not merely applies physical modalities but includes total client care i.e. evaluation, assessment, treatment, planning, application and advice to our beneficiaries.
Occupational Therapy department utilizes treatments to develop, recover or maintain the daily living and work skills of people with a physical, mental or developmental disorder. The Occupational Therapy staff places a premium on achieving progress towards the client’s goals.
Physio-occupational therapy department provides OPD & IPD services to ESIC beneficiaries. OPD days of the wing are Monday to Friday, 9 AM to 4 PM and Saturday 9 AM to 1 PM between 9 am to 4 pm
PROCESS FOR SUPER-SPECIALITY REFERRAL
The Treating Clinician will generate the P1 Referral Form in consultation with the Head of the Department. For Diagnostic Tests the P1 form may need the endorsement of the Radiology and Laboratory Specialist. The P1 Referral Form along with copy of Prescription, documents of entitlement and Identity will be presented at the SST Help Desk (Room no 36) on the Lower Ground Floor near the Registration Counters.
The Forms will be scrutinized for deficiencies and corrected. Patients will be informed to present themselves before the Referral Committee in the afternoon and thereafter to collect the approved forms after 4:00 pm.
Forms of Patients requiring Urgent treatment, ESIC Pensioners and Staff Members will be prioritized and directly routed to Room No 312 for Priority processing.
Forms will undergo the established procedure for referral as per ESIC policy.
On Holidays/Sundays and Emergency hours, referrals will be controlled by the Casualty Medical Officer on duty.
PROCESS OF ADMISSIONS
-
- Physician’s Advice - The Physician concerned will record for the need for admission in Casualty, Wards, ICU, LR on the Initial Assessment Sheets /OPD Document.
- Admission Process - Admission process of a patient shall be carried out at the Admission desk/admission chamber in Room NO-11, Ground Floor from 9 Am to 4 PM and 4 PM to 9 AM in the Casualty Registration Counter. The process starts as soon as the patient arrives to the desk with the admission order from the Doctor.
- Checking - Check the written admission order brought by the patient and ensure that it is from a Doctor who has the admission privileges granted by the hospital. In case, patient does not have the appropriate written order, admission shall not be done, and patient shall be appropriately guided.
- Obtain necessary details of the patient- This can be done through the IP number of the patient. Additional details shall be obtained by asking the patient for filling up the Online admission Module by the Admitting Clerk/Technician. All Identification fields of the patients should be filled by the Admitting Staff.
- Allocation of Ward/Units – This is carried out as per the physician’s order written in the initial Assessment Sheet/OPD Sheets,
- Taking general consent – General consent shall be taken from the patient after admission in the admission sheet. This should be done as per general consent policy and in the standardized format
- Sending patient to Ward - After successful admission, patient shall be directed towards the appropriate ward. An attendant should escort the patient, if needed.
- New Born Admission- The Nursing Officer gives written instruction in a prescribed format in which ward the new born has to be admitted, accordingly the baby is linked to mother using the Mother’s Admission Number in the Admission module .The process for admission remains the same as above.
Patients have a right to be informed for all procedures & treatment.
- Patients will be counseled about their patient’s condition, plan of care, preventive aspects, possible complications, medications and all other aspects of treatment during the daily rounds of the treating clinicians.
- You may approach the nursing counters for any assistance.
PRECAUTIONS TO PREVENT ABUSE IN A WARD
1) Attendant or Staff to be present while examining the patient / during any procedure / history taking.
2 ) Patients have a right to be informed.
3 ) Should be properly communicated to patients before examination or any procedure is done.
4 ) Gloves should be used.
5 ) Examination should not be done in an isolated area or dark room without an attendant/ staff
VISITING THE PATIENTS ADMITTED IN THE HOSPITAL
VISITING HOURS SUMMER TIMINGS (1st April to 30th September)
Morning - 7:00 am to 8:00 am
Evening - 5:00 pm to 7:00 pm
VISITING HOURS WINTER TIMINGS (1st October to 31st March)
Morning - 7:00 am to 8:00 am
Evening - 4:00 pm to 6:00 pm
FOOD DISTRIBUTION TIMINGS
Bed Tea - 7:00 am to 8:00 am
Breakfast - 8:00 am to 9:00 am
Lunch - 12:00 pm to 1:00 pm
Evening Tea - 3:00 pm to 4:00 pm
Dinner - 6:30 pm to 7:30 pm
DISCHARGE POLICY/PROCEDURE
Discharge planning is to be initiated on the basis of patient’s condition by the treating doctor at least 24 hours before actual discharge.
- Assessment of the patient is to be made for being “medically stable” and fit for discharge during the morning round by Specialist.
- Discharge planning is a multi-disciplinary, collaborative process involving the patient, patient’s family and concerned team members during a specific episode of illness.
- Decision regarding discharging the patients rest with the treating Doctor of the patient who makes such decision during his/her rounds on the previous day prior to the discharge of patients and the same is communicated to the patents, relative, concerned ward Nursing Staff and the duty Medical Officer. However, the final decision regarding discharge is made on the basis of the condition of the patients by treating Doctor
- After the treating physician advises for discharge of the patient, concerned Nursing Officers shall initiate for the final process of the discharge of the patient.
- Two copies of discharge summary shall be prepared in hospital, of which one is provided to the patent, one is included in the patients’ record ie case sheet
- The Discharge Summary contain the following information: -
Patients’ name, UHID & Date of Discharge, Department, Unit.
Clinical Note (Brief Summary)
Diagnosis
Treatment Advised
Progress Notes
Advice
Whom to contact in case of Medical Emergency
Signature of Discharging Doctor
Time Frame for Discharge as Follows: -Time taken for patients is 4 hrs once discharge order has been given by the Specialist.
Under the scope of patients’ rights, no patient can be kept in hospital against their will.
A complete Discharge Summary is given to all the patients who are discharged from the hospital including MLC and LAMA Cases.
In case of LAMA, consent is taken from the patient/next to kin mentioning the reason for LAMA.
Before leaving from the wards, patients and their relative to ensure that no belongings are left in the hospital. Any unclaimed items is to be deposited with Care Taker/Security Service.
PROCESS OF RELEASING RECORDS OF PATIENTS
No patient information can be released to third parties without the permission of the patient. However, patient medical records can be released in the following circumstances:
(1) They can be released to a Court of Law, if a summons issued by the Court.
(2) The Patient's case sheet can be issued to doctors for research purposes.
(3) An attested photocopy of the patient’s case sheet can be issued to the patients if required by the patient himself.
Case sheets are provided in the above circumstances on the receipt of a written request by the MRD.
If the case sheet is required by the hospital staff, the same can be issued by means of a written request to the MRD Incharge in a prescribed Performa in which name of the patient, insurance number, date of admission and date of discharge should be mentioned .After receiving of such request, the case sheet would be retrieved from the store room and entry of its issual would be done in movement register of the MRD.
If case sheets are required by the court of law or by the patient himself, the same can be issued with the written permission from MS/DMS of the hospital.
- PROCESS FOR MAINTAINING CONFIDENTIALITY AND SECURITY OF RECORDS OF PATIENTS
- CONFIDENTIALITY:
- No patient information can be released to third parties without the permission of the patient as they are confidential. However, patient medical records can be released in the following circumstances:
- (1)They can be released to a Court of law, if a summons issued by the Court.
(2) The Patient's case sheet can be issued to doctors for research purposes.
(3)An attested photocopy of the patient’s case sheet can be issued to the patients if required by the patient himself.
Case sheets are provided in the above circumstances on the receipt of a written request by the MRD. - If the case sheet is required by the hospital staff, the same can be issued by means of a written request to the MRD Incharge in a prescribed Performa in which name of the patient, insurance number, date of admission and date of discharge should be mentioned .After receiving of such request, the case sheet would be retrieved from the store room and entry of its issue would be done in movement register of the MRD.
If case sheets are required by the court of law or by the patient himself, the same can be issued with the written permission from MS/DMS of the hospital. - SECURITY:
- The indoor case sheets are to be kept in the safe custody of the MRD Staff. They are to be expeditiously brought from the wards after providing proper receipt to the ward staff. They are to be kept under lock and key during the entire process of assembling of the record and subsequent systematic chronological storage in the record room.
AUTHORIZED PERSONS TO MAKE ENTRIES IN THE MEDICAL RECORDS
- Medical records are the property of the Hospital. It is a confidential record of the patient and cannot be released without his/her permission.
- All patients have right to access their records and obtain copy of those records.
- Authorized persons to make entries in the Medical Records are Treating Doctors, Nursing staff, Allied Health Care professionals only while the patients is under treatment in the respective wards.
- After the Medical Records are received in the Medical Records Department from the wards, no officials are allowed to make any changes in the Medical Records. Corrections related to patient details ie correction of spellings, address, age etc, can be done after proper verification and with the permission of the Medical Superintendent.
- After being received the Medical Records in Medical Records Department, Medical Record Officials are authorized to handle the Medical Records and make appropriate entries and ensure secure storage and easy retrieval.
- No Manipulation is allowed in the Medical Records.
PATIENTS’ RIGHTS
- The right to receive medical advice and treatment which fully meets the currently accepted standards of care and quality and know the same.
- The right to be given a clear description of your medical condition and plan of care.
- The right to accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences of doing so.
- The patient has right to reasonably informed participation in decisions involving his/her health care. The patient shall not be subjected to any procedure without his/her informed consent.
- The right to have privacy dignity and religious & cultural belief respected.
- The right to have information related to your medical condition kept confidential.
- The right to have information on expected cost of the treatment.
- The right to access to his/her clinical records.
- The patient / family right to have protection from/against physical abuse or neglect.
- The right to make complaints/suggestions.
PATIENTS’ RESPONSIBILITIES
- Give us as much information as you can about your present health, past illness allergies and any other relevant details.
- Follow the prescribed and agreed treatment plan and comply with the instruction given.
- Show consideration for rights of other patients and the Hospital by following the established rules concerning patient conduct.
- Keep appointments that you seek, or else notify the Hospital as early as possible if you are unable to do so.
- Do not ask us to provide incorrect information or certification.
- Do not litter the hospital.
- Please use garbage bins.
- Keep toilets clean after use.
- Do not smoke, spit or spill inside the hospital premises.
- Support the Hospital in keeping environment clean.
- Wait patiently for your turn.
- Maintain silence in the premise
COMPLAINTS AND SUGGESTIONS:
There may be occasions when our services may not be up to your expectations
Under such circumstances, please do not hesitate to register your complaint.
Feedback forms are available at the MAY I HELP YOU Desk
There is a designated Grievance Officer. He is available on the Administrative Block, 8th Floor, New Building.
Boards are displayed in Emergency Department and OPD depicting the name, location and contact numbers of Grievance Officer.
Every written grievance will be duly acknowledged.
Written complaints are intimated by post and verbal complaints are sorted out immediately.
Your genuine complaints will be sorted out within shortest possible time.
Suggestion/complaint boxes are provided outside the Casualty Medical Officer (CMO) room in Emergency department and OPD Registration Counter, Wards and Administrative Block.
These are opened thrice in a week on alternate days.
STANDARD OPERATING PROCEDURE FOR REDRESSAL OF COMPLAINTS
- In case you have any complaints/ suggestions, you may drop them in the complaints/ suggestion’s boxes located near Registration Counters, All Wards, Administrative Block and Casualty.
- You may contact the Head of the Department/Department or Ward In-Charge.
- If your complaint is not resolved, you may meet the Nodal Officer, Public Grievance.
- You may use the CPGRAM Portal for online registration of your complaint.
- While availing services in the Hospital if you face any difficulties, the following procedure is required to be followed.
- The Staff at the Help Desk/Registration counters/Front Desk shall act as the Complaint Redressal Executive for the Department and all complaints/queries will be initially directed to him/her.
- On receiving the complainant, the Executive will hear the issue and try to resolve it at the appropriate level. He/ She will take the help and guidance of the Senior Staff if required. If the issue remains unresolved, the matter will be escalated to the In-charge of the Department.
- Department In-charge will resolve the matter in consultation with the Head of Department if required.
- In case the issue requires consultations with Top Level Administration, the same will be coordinated by the Department.
- In the case of the complaint being referred from the Administration, Head of the Department and Department In-charge /Ward In-charge will instruct suitable remedial action at the appropriate level for resolution of the complaint and report back to the Superior Authority.
- Online Complaint/Grievance is received and forwarded to the Public Grievance Officer (PGO). The Public Grievance Officer collects the required information from the applicant through appropriate means/physical hearing. The PGO coordinates with the concerned facility to redress the issue and submits the Action Taken Report to all concerned.
- Appropriate records and statistics are maintained by the Grievance Cell.
SAFETY CONSIDERATIONS
SECURITY SERVICE
Handing over and Taking Over of Charge
- The guard coming on duty or going off duty will go through the log and entries of previous shift and discuss the progress plan with the reliever.
- Both the security guards/Supervisor will check the entire building thoroughly.
- Reliever guard should check all the documents which are related to security before taking over charge.
- Security should check all the systems which are in the facility/under security.
- 5. Patient Bystander register and visitors register to be maintained.
Emergency Procedures
1.The security should have all the addresses and contact numbers of nearest police station & fire brigade.
2.Security will immediately report if any untoward incident/misconduct of misbehavior occurs to Security Supervisor / Admin Head.
3.Security person should know the entire emergency exits doors and main entry gate, so that he can take suitable action at short notice.
4.Identify the emergency and its gravity.
5.In case of emergency, ring the alarm bell / siren.
PATIENT BYSTANDER POLICY.
- Visitation Rights: Bystanders (family members or friends) are allowed to visit patients, but visiting hours should be followed to ensure rest and care for the patients. Bystanders must present a valid visiting pass issued by the hospital to gain entry
- Number of Bystanders: Hospital limits the number of bystanders allowed at a time in to maximum two in order to maintain a conducive environment for recovery.
- Bystander Responsibilities: Bystanders are expected to assist in non-medical aspects, such as providing emotional support and helping with basic needs, while respecting hospital rules and staff instructions.
- Conduct Guidelines: Bystanders must adhere to a code of conduct, maintaining respect for other patients and staff, and avoiding disruptions.
- Infection Control: Bystanders are required to follow hygiene protocols, such as hand washing and wearing masks if necessary, to prevent infections.
- Emergency Procedures: In case of emergencies, bystanders may be required to comply with hospital protocols, including evacuation procedures if needed.7.1
- Bystander Gender Policy: Male patients should have male bystanders, while female patients should be accompanied by female bystanders during night hours. This policy is in place to ensure the comfort and safety of all patients
- Exceptions: In certain situations, exceptions may be made, but they usually require prior approval from the hospital staff.
Vision for the Future
ESIC Hospital, Okhla, has always been a willing participant in the endeavor to provide exemplary social security benefits to all those who have reposed their trust in the ESI Corporation.
We envisage our hospital to be the epitome of compassionate health practice, fueled by the zeal to provide the best possible patient care and contribute to an improved quality of life for our beneficiaries. This would be accomplished by the collective efforts of the entire Team Okhla.
The hospital aims: -
- To provide the best preventive and curative services while adhering to our core values of patient safety and integrity along with maintenance of a personal and humane touch.
- To achieve the highest standards of care; through the use of latest infrastructure and state of the art medical equipment.
- To operationalize all 500 beds of the newly constructed hospital, once available, along with development of super specialty services.
- To provide prompt life-saving medical treatment and intensive patient care facility by establishing PICU and Obstetrical ICU in addition to the already started ICU.
- To commission all the modular operation theatres; for major surgical interventions.
- To set up a Blood Bank in the Hospital.
- To set up Computed Tomography and Magnetic Resonance Imaging facilities in our Hospital.
- To establish a Rehabilitation Centre for differently abled IPs and beneficiaries.
- To start DNB courses in all the departments eligible for the courses.
- To get NABL Accreditation.
PLEASE HELP US TO SERVE YOU BETTER.
ESIC HOSPITAL OKHLA WISHES YOU A SPEEDY RECOVERY.
Last updated / Reviewed : 2024-11-14